Terms of Use
Terms of use
Rules for posting advertisements
I. General provisions
1. Basic provisions
1.1. Submit the advertisement in the correct category
1.1.1. The advertisement text must correspond to the category.
1.2. Provide real information
1.2.1. Fill in the form fields with reliable information in accordance with their purpose (price, location, etc.). Otherwise, some information may not be published.
1.2.2. The text description of the advertisement must contain reliable information. The advertising text and the text describing the services provided should not form the basis of the description. The advertisement text must contain accurate information.
1.2.3. The information provided in personal conversations and during phone calls must correspond to reality and the data specified in the advertisement. It is prohibited to mislead users, as well as to present oneself as an employee or representative of Nabu.kz during communication.
1.3. Do not sell prohibited goods or services.
1.3.1. When submitting advertisements, comply with the legislation of the Republic of Kazakhstan, adhere to moral and ethical standards, and use common sense.
1.3.2. Do not submit advertisements for the sale of weapons, including replicas, mock‑ups, and services related to weapons, narcotic or toxic substances, precursors or their analogues, alcohol, medicines, human organs, products of the sex industry, orders, awards, or for the purchase/sale of documents. Otherwise, you may be held administratively or criminally liable by the law enforcement agencies of the Republic of Kazakhstan.
1.3.3. Nabu.kz reserves the right not to publish any information related to competing platforms/classifieds (logos, photos, mentions of the brand in the text, publication of contact information).
1.4. Photos must correspond to the text of the advertisement.
1.4.1. Do not upload other people’s photos or photos that are not related to the content of the advertisement and, accordingly, to the characteristics of the product being sold.
1.4.2. Do not use images with advertising information: watermarks, logos Nabu.kz , website addresses, phone numbers, holiday decorations, frames, adding emoticons, photo collages, contacts on social networks, screenshots (screenshots), native advertising materials (logos and names of third—party services), etc. - such photos will be deleted.
1.5. Write the ad text correctly
1.5.1. A large number of capital letters in the ad text are not allowed.
1.5.2. The announcement text is allowed only in Russian and/or Kazakh. It may also be in English if a translation is provided. Transliteration (writing words in Latin letters) is prohibited; the only exception is writing according to the approved alphabet for the transition of the Kazakh language from Cyrillic to Latin script.
1.5.3. Do not use non‑letter symbols (emoticons, emoji) instead of the description of the announcement. Otherwise, part of the information may be removed by the moderator of the online resource.
1.6. Do not duplicate ads
1.6.1. Ads that are similar in content, where it is obvious that they refer to the same offer in the same region, are not allowed and may be removed by the Internet resource moderator.
1.7. Do not post ads for dubious services
1.7.1. Financial pyramids, network marketing, gambling, the sale of information about match‑fixing, fortune‑telling, predictions, goods and services of an intimate nature, the sale of documents, and other dubious offers are prohibited from being published.
1.8. Advertisements must be up to date.
1.9. Provide information about the object during the call.
1.10. Use the text description of the object correctly.
1.10.1. The text description of the ad is used to provide information about the object.
1.10.3. Phone numbers, website addresses, email addresses, and other contact information contained in the text description of the object may be removed by the moderator. Use the special fields in the ad submission form to provide contact information.
1.11. Consent to the placement of advertising materials
1.11.1. By posting an advertisement, the user agrees to the presence of advertising materials on the page of their advertisement.
1.12. Keep track of updates to the rules
1.12.1. The administration of the online resource may at any time change or supplement the Advertisement Posting Rules without any prior notice to users. The changes come into force from the moment they are published on the online resource and imply that the user/author of the advertisements has read them.
1.13. It is prohibited to post advertisements on the Internet resource using unauthorized software.
1.13.1. It is prohibited to post advertisements on the Internet resource via automatic uploading through unauthorized applications and third‑party resources that have not been approved by the administration of the Internet resource. Automatic uploading using technical tools is available only to the Administration of the Internet resource.
1.14. Consent to record a phone conversation
1.14.1. The user agrees that Nabu.kz, if necessary, has the right to make calls to him (her), recording such a conversation, in the following cases:
- when a complaint is received from another user about a violation of the Rules and/or the User Agreement;
- when Nabu.kz has suspicions that the user has violated the Rules and/or the User Agreement.
1.14.2. Such a call, as well as its recording, is carried out solely for internal use, in order to eliminate violations of the Rules and/or the User Agreement, and also as confirmation of the information provided by the user during the telephone conversation (for example, when the user requests a recording of such a conversation). Nabu.kz does not aim to distribute or make the audio recording available to third parties. The conversation is recorded solely for the aforementioned purposes.
1.15. Maximum number of free listings
1.15.1. Nabu.kz has the right to set limits on the number of listings on the online resource that one User can have in one Personal Account. The limits vary depending on the User type, category, and region. Once this limit is reached, posting listings in the relevant categories and regions becomes subject to a fee.
1.15.2. When individual promotion services are connected to an advertisement, the advertisement may be displayed in the relevant region regardless of whether the User pays for placing the advertisement in that region.
1.16. Nabu.kz has the right to introduce paid services on the website. Prices, deadlines, and terms are set by Nabu.kz independently, based on the region, seasonality, and other factors, as well as in accordance with the tariffs of Nabu.kz.
2. Rules for publishing images
2.1. Images should not contain:
watermarks, logos krisha.kz , so does everyone else;
contact information (phone numbers, e-mail, contact information for Skype, WhatsApp, Viber and other messaging services, social networks);
information about prices, loans, installments, and promotions;
"festive" decoration and frames, emoticons, photo collage;
names and addresses of websites;
state symbols;
native advertising texts and materials (logos and names of third‑party resources);
fragments of erotic and/or pornographic content;
alcoholic and tobacco products;
QR codes;
screenshots (screen captures);
descriptions of characteristics;
2.1.1. It is prohibited to copy images from online sources, or images belonging to other users of the Internet resource and other third parties.
2.1.2. It is prohibited to use images in advertisements that violate an individual’s right to privacy, the right of another user of the Internet resource or any third party to their own image, as well as images whose publication contradicts the laws of the Republic of Kazakhstan, including synthetic images and the results of artificial intelligence systems’ operations, without marking such images in accordance with the legislation of the Republic of Kazakhstan.
2.1.3. People may be depicted in photographs if they have given oral and/or written consent to the publication of such an image, or if such an image is part of an advertisement for a product that was placed into circulation by the copyright holder or with their consent.
2.1.4. To ensure compliance with the rules for publishing advertisements and to promptly remove images that do not comply with the service rules, all images are reviewed by moderators before being published. However, publishing images on the online resource after they have been reviewed by a moderator does not relieve the image owner of responsibility for their content.
2.1.5. Images that contradict these rules are deleted as soon as they are detected and are not subject to restoration.
2.1.6. The service is not responsible for the content of images (files) published in advertisements.
2.1.7. The rights to images in advertisements belong to their owners or to third parties ( правообладатели).
3. Rules for the work of companies and specialists
3.1. Duplication of profiles is prohibited.
3.1.1. If you already have a profile (Personal Account), do not create an additional one. Such actions will be stopped by a moderator, and additional profiles will be deleted. Copying information from other people’s profiles is also prohibited.
3.2. Write the truth about yourself.
3.2.1. Fill out your profile with reliable data. People trust others more when they are being honest.
3.3. About filling out the profile
3.3.1. Password: come up with a complex password; simple ones, such as “123456”, are easy to guess, and you risk losing access to your Personal Account.
4. Responsibility for non‑compliance with the rules
4.1. For non‑compliance with these rules, as well as for activities that harm the operation of the Internet resource, the administration reserves the right to:
• make edits to the text of the advertisement regarding spelling and punctuation, provided that they do not affect the overall meaning of the advertisement’s content;
• reject the advertisement;
• reject the company or specialist profile;
• block the personal account with the deletion of all advertisements without compensation;
• add the user’s email and phone number to the list of blocked contacts for systematic violation of the rules (for three or more violations);
• do not explain the reasons for assigning points for violations;
• advertisements deleted for violating the rules cannot be restored.
• delete any content of the advertisement without providing reasons.
5. The deadline and procedure for posting an advertisement on the online resource.
• The advertisement is posted on the website for one week, after which it is moved to the archive.
• While in the archive, the advertisement is not displayed in the search results on the website, but it is available via the owner’s Personal Account, as well as via a direct link, without the possibility of viewing the phone number.
• At any time, the advertisement can be restored by its owner from the archive.
• We store the advertisement and information about it for two years and delete it after this period has expired, in accordance with the current legislation of the Republic of Kazakhstan.
6. Mailings and informational messages
• Upon registering on the website, the User agrees to receive promotional and informational mailings from Nabu.kz (announcements of changes, notifications about important events, information about payments and actions related to listings, educational materials, etc.).
• The option to opt out of the mailing is provided in each message in the form of a link.
• Mailings are sent as a short message (SMS) to the phone number specified by the User during registration or listing submission, or to the Personal Account.
• The subject matter of the newsletters is not limited to a single website where the User registers or posts advertisements. The single sign‑on system allows the User to create an account on one website and gain access to their Personal Account on the Nabu.kz website.
8.1 Terms for the provision of paid services
8.1.1 These Terms govern the relationship between the User and Nabu.kz regarding the use of paid services for promoting advertisements by the User in certain regions and categories on the Nabu.kz online resource.
7.1.2 The condition for the User to receive Nabu services.kz v is their payment and the User’s compliance with the Rules for Posting Advertisements, the User Agreement, as well as the instructions and explanations provided in the interface of the Internet resource and/or the krisha.kz mobile applications for iOS and Android.
7.1.3 These Terms may be amended by Nabu.kz unilaterally. Each order placed by the User for a paid service constitutes an independent transaction and is executed in accordance with the version of these Terms in force at the time of the order. Before placing another order for services, the User must familiarize themselves with the current version of the Terms and these Rules. Placing an order after the new version of the Terms and Conditions comes into force means that the User agrees to it and the provisions of the new version apply to them in full.
7.2 The cost of the Services is indicated on the website and depends on the region and other parameters specified in the Announcement, as defined on Nabu.kz.
7.3.1 The services are deemed to have been provided at the moment any of the following events occurs (taking into account the one that happens first):
the use of paid services, regardless of the status of the listings, their presence on the Internet resource during its validity period, removal from publication, etc.;
the movement of a listing (if a Package is attached to the listing) to the archive, even if the Package includes paid services that have not been used by the User.
7.4.1 Nabu.kz undertakes to make all reasonable efforts to properly provide the Services, however, it does not respond to or compensate for the User's losses if the User is unable to use the Services for the following reasons:
technological failures of public communication channels through which access to the Services is provided, loss of Internet access by the User for any reason, errors, omissions, interruptions in operation or data transmission, communication line defects and other technical failures;
unauthorized interference in the operation of the Site by third parties, including hacker, DDoS attacks, virus programs and other disruptions of the Internet resource.
The User’s loss of access to their personal account, including in cases where there are signs of unauthorized use;
in cases that fall under the definition of force majeure;
technical failures, interruptions in operation, or other malfunctions of the online resource that may affect the availability, loading, playback, or storage of video materials.
7.5.2 Nabu.kz is not liable to the User for losses incurred by the User due to circumstances beyond Nabu’s control.kz, including in connection with the User’s violation of the Internet Resource Rules.
7.5.3 Nabu.kz does not guarantee that the services on the Internet Resource will meet the User’s expectations or that the User will receive responses from visitors to the ads they have posted in connection with the provision of Services on the Internet Resource.
8.1 Terms for processing a refund
8.1.1 A User who has paid for the services has the right to contact Nabu.kz to request a refund for services that were not provided or to cancel the payment made for the services.
8.1.2 The decision to refund or refuse a refund is made by Nabu.kz unilaterally.
The cost of services and pricing
Nabu.kz independently determines the cost of services provided on the online resource. The cost of services may depend on the type of service, category, region, volume, duration, and other terms of service provision. Nabu.kz reserves the right to unilaterally change the cost of services, apply various pricing models, including temporary terms and special offers, discounts. In some cases, Nabu.kz may provide Users with individual terms for the provision of services, including regarding cost, for the purposes of analysis or research, improving the quality of service, and developing the online resource. Such terms may be temporary and are not intended to restrict competition or create discriminatory conditions.
Rules for posting advertisements
I. General provisions
1. Basic provisions
1.1. Submit the advertisement in the correct category
1.1.1. The advertisement text must correspond to the category.
1.2. Provide real information
1.2.1. Fill in the form fields with reliable information in accordance with their purpose (price, location, etc.). Otherwise, some information may not be published.
1.2.2. The text description of the advertisement must contain reliable information. The advertising text and the text describing the services provided should not form the basis of the description. The advertisement text must contain accurate information.
1.2.3. The information provided in personal conversations and during phone calls must correspond to reality and the data specified in the advertisement. It is prohibited to mislead users, as well as to present oneself as an employee or representative of Nabu.kz during communication.
1.3. Do not sell prohibited goods or services.
1.3.1. When submitting advertisements, comply with the legislation of the Republic of Kazakhstan, adhere to moral and ethical standards, and use common sense.
1.3.2. Do not submit advertisements for the sale of weapons, including replicas, mock‑ups, and services related to weapons, narcotic or toxic substances, precursors or their analogues, alcohol, medicines, human organs, products of the sex industry, orders, awards, or for the purchase/sale of documents. Otherwise, you may be held administratively or criminally liable by the law enforcement agencies of the Republic of Kazakhstan.
1.3.3. Nabu.kz reserves the right not to publish any information related to competing platforms/classifieds (logos, photos, mentions of the brand in the text, publication of contact information).
1.4. Photos must correspond to the text of the advertisement.
1.4.1. Do not upload other people’s photos or photos that are not related to the content of the advertisement and, accordingly, to the characteristics of the product being sold.
1.4.2. Do not use images with advertising information: watermarks, logos Nabu.kz , website addresses, phone numbers, holiday decorations, frames, adding emoticons, photo collages, contacts on social networks, screenshots (screenshots), native advertising materials (logos and names of third—party services), etc. - such photos will be deleted.
1.5. Write the ad text correctly
1.5.1. A large number of capital letters in the ad text are not allowed.
1.5.2. The announcement text is allowed only in Russian and/or Kazakh. It may also be in English if a translation is provided. Transliteration (writing words in Latin letters) is prohibited; the only exception is writing according to the approved alphabet for the transition of the Kazakh language from Cyrillic to Latin script.
1.5.3. Do not use non‑letter symbols (emoticons, emoji) instead of the description of the announcement. Otherwise, part of the information may be removed by the moderator of the online resource.
1.6. Do not duplicate ads
1.6.1. Ads that are similar in content, where it is obvious that they refer to the same offer in the same region, are not allowed and may be removed by the Internet resource moderator.
1.7. Do not post ads for dubious services
1.7.1. Financial pyramids, network marketing, gambling, the sale of information about match‑fixing, fortune‑telling, predictions, goods and services of an intimate nature, the sale of documents, and other dubious offers are prohibited from being published.
1.8. Advertisements must be up to date.
1.9. Provide information about the object during the call.
1.10. Use the text description of the object correctly.
1.10.1. The text description of the ad is used to provide information about the object.
1.10.3. Phone numbers, website addresses, email addresses, and other contact information contained in the text description of the object may be removed by the moderator. Use the special fields in the ad submission form to provide contact information.
1.11. Consent to the placement of advertising materials
1.11.1. By posting an advertisement, the user agrees to the presence of advertising materials on the page of their advertisement.
1.12. Keep track of updates to the rules
1.12.1. The administration of the online resource may at any time change or supplement the Advertisement Posting Rules without any prior notice to users. The changes come into force from the moment they are published on the online resource and imply that the user/author of the advertisements has read them.
1.13. It is prohibited to post advertisements on the Internet resource using unauthorized software.
1.13.1. It is prohibited to post advertisements on the Internet resource via automatic uploading through unauthorized applications and third‑party resources that have not been approved by the administration of the Internet resource. Automatic uploading using technical tools is available only to the Administration of the Internet resource.
1.14. Consent to record a phone conversation
1.14.1. The user agrees that Nabu.kz, if necessary, has the right to make calls to him (her), recording such a conversation, in the following cases:
- when a complaint is received from another user about a violation of the Rules and/or the User Agreement;
- when Nabu.kz has suspicions that the user has violated the Rules and/or the User Agreement.
1.14.2. Such a call, as well as its recording, is carried out solely for internal use, in order to eliminate violations of the Rules and/or the User Agreement, and also as confirmation of the information provided by the user during the telephone conversation (for example, when the user requests a recording of such a conversation). Nabu.kz does not aim to distribute or make the audio recording available to third parties. The conversation is recorded solely for the aforementioned purposes.
1.15. Maximum number of free listings
1.15.1. Nabu.kz has the right to set limits on the number of listings on the online resource that one User can have in one Personal Account. The limits vary depending on the User type, category, and region. Once this limit is reached, posting listings in the relevant categories and regions becomes subject to a fee.
1.15.2. When individual promotion services are connected to an advertisement, the advertisement may be displayed in the relevant region regardless of whether the User pays for placing the advertisement in that region.
1.16. Nabu.kz has the right to introduce paid services on the website. Prices, deadlines, and terms are set by Nabu.kz independently, based on the region, seasonality, and other factors, as well as in accordance with the tariffs of Nabu.kz.
2. Rules for publishing images
2.1. Images should not contain:
watermarks, logos krisha.kz , so does everyone else;
contact information (phone numbers, e-mail, contact information for Skype, WhatsApp, Viber and other messaging services, social networks);
information about prices, loans, installments, and promotions;
"festive" decoration and frames, emoticons, photo collage;
names and addresses of websites;
state symbols;
native advertising texts and materials (logos and names of third‑party resources);
fragments of erotic and/or pornographic content;
alcoholic and tobacco products;
QR codes;
screenshots (screen captures);
descriptions of characteristics;
2.1.1. It is prohibited to copy images from online sources, or images belonging to other users of the Internet resource and other third parties.
2.1.2. It is prohibited to use images in advertisements that violate an individual’s right to privacy, the right of another user of the Internet resource or any third party to their own image, as well as images whose publication contradicts the laws of the Republic of Kazakhstan, including synthetic images and the results of artificial intelligence systems’ operations, without marking such images in accordance with the legislation of the Republic of Kazakhstan.
2.1.3. People may be depicted in photographs if they have given oral and/or written consent to the publication of such an image, or if such an image is part of an advertisement for a product that was placed into circulation by the copyright holder or with their consent.
2.1.4. To ensure compliance with the rules for publishing advertisements and to promptly remove images that do not comply with the service rules, all images are reviewed by moderators before being published. However, publishing images on the online resource after they have been reviewed by a moderator does not relieve the image owner of responsibility for their content.
2.1.5. Images that contradict these rules are deleted as soon as they are detected and are not subject to restoration.
2.1.6. The service is not responsible for the content of images (files) published in advertisements.
2.1.7. The rights to images in advertisements belong to their owners or to third parties ( правообладатели).
3. Rules for the work of companies and specialists
3.1. Duplication of profiles is prohibited.
3.1.1. If you already have a profile (Personal Account), do not create an additional one. Such actions will be stopped by a moderator, and additional profiles will be deleted. Copying information from other people’s profiles is also prohibited.
3.2. Write the truth about yourself.
3.2.1. Fill out your profile with reliable data. People trust others more when they are being honest.
3.3. About filling out the profile
3.3.1. Password: come up with a complex password; simple ones, such as “123456”, are easy to guess, and you risk losing access to your Personal Account.
4. Responsibility for non‑compliance with the rules
4.1. For non‑compliance with these rules, as well as for activities that harm the operation of the Internet resource, the administration reserves the right to:
• make edits to the text of the advertisement regarding spelling and punctuation, provided that they do not affect the overall meaning of the advertisement’s content;
• reject the advertisement;
• reject the company or specialist profile;
• block the personal account with the deletion of all advertisements without compensation;
• add the user’s email and phone number to the list of blocked contacts for systematic violation of the rules (for three or more violations);
• do not explain the reasons for assigning points for violations;
• advertisements deleted for violating the rules cannot be restored.
• delete any content of the advertisement without providing reasons.
5. The deadline and procedure for posting an advertisement on the online resource.
• The advertisement is posted on the website for one week, after which it is moved to the archive.
• While in the archive, the advertisement is not displayed in the search results on the website, but it is available via the owner’s Personal Account, as well as via a direct link, without the possibility of viewing the phone number.
• At any time, the advertisement can be restored by its owner from the archive.
• We store the advertisement and information about it for two years and delete it after this period has expired, in accordance with the current legislation of the Republic of Kazakhstan.
6. Mailings and informational messages
• Upon registering on the website, the User agrees to receive promotional and informational mailings from Nabu.kz (announcements of changes, notifications about important events, information about payments and actions related to listings, educational materials, etc.).
• The option to opt out of the mailing is provided in each message in the form of a link.
• Mailings are sent as a short message (SMS) to the phone number specified by the User during registration or listing submission, or to the Personal Account.
• The subject matter of the newsletters is not limited to a single website where the User registers or posts advertisements. The single sign‑on system allows the User to create an account on one website and gain access to their Personal Account on the Nabu.kz website.
8.1 Terms for the provision of paid services
8.1.1 These Terms govern the relationship between the User and Nabu.kz regarding the use of paid services for promoting advertisements by the User in certain regions and categories on the Nabu.kz online resource.
7.1.2 The condition for the User to receive Nabu services.kz v is their payment and the User’s compliance with the Rules for Posting Advertisements, the User Agreement, as well as the instructions and explanations provided in the interface of the Internet resource and/or the krisha.kz mobile applications for iOS and Android.
7.1.3 These Terms may be amended by Nabu.kz unilaterally. Each order placed by the User for a paid service constitutes an independent transaction and is executed in accordance with the version of these Terms in force at the time of the order. Before placing another order for services, the User must familiarize themselves with the current version of the Terms and these Rules. Placing an order after the new version of the Terms and Conditions comes into force means that the User agrees to it and the provisions of the new version apply to them in full.
7.2 The cost of the Services is indicated on the website and depends on the region and other parameters specified in the Announcement, as defined on Nabu.kz.
7.3.1 The services are deemed to have been provided at the moment any of the following events occurs (taking into account the one that happens first):
the use of paid services, regardless of the status of the listings, their presence on the Internet resource during its validity period, removal from publication, etc.;
the movement of a listing (if a Package is attached to the listing) to the archive, even if the Package includes paid services that have not been used by the User.
7.4.1 Nabu.kz undertakes to make all reasonable efforts to properly provide the Services, however, it does not respond to or compensate for the User's losses if the User is unable to use the Services for the following reasons:
technological failures of public communication channels through which access to the Services is provided, loss of Internet access by the User for any reason, errors, omissions, interruptions in operation or data transmission, communication line defects and other technical failures;
unauthorized interference in the operation of the Site by third parties, including hacker, DDoS attacks, virus programs and other disruptions of the Internet resource.
The User’s loss of access to their personal account, including in cases where there are signs of unauthorized use;
in cases that fall under the definition of force majeure;
technical failures, interruptions in operation, or other malfunctions of the online resource that may affect the availability, loading, playback, or storage of video materials.
7.5.2 Nabu.kz is not liable to the User for losses incurred by the User due to circumstances beyond Nabu’s control.kz, including in connection with the User’s violation of the Internet Resource Rules.
7.5.3 Nabu.kz does not guarantee that the services on the Internet Resource will meet the User’s expectations or that the User will receive responses from visitors to the ads they have posted in connection with the provision of Services on the Internet Resource.
8.1 Terms for processing a refund
8.1.1 A User who has paid for the services has the right to contact Nabu.kz to request a refund for services that were not provided or to cancel the payment made for the services.
8.1.2 The decision to refund or refuse a refund is made by Nabu.kz unilaterally.
The cost of services and pricing
Nabu.kz independently determines the cost of services provided on the online resource. The cost of services may depend on the type of service, category, region, volume, duration, and other terms of service provision. Nabu.kz reserves the right to unilaterally change the cost of services, apply various pricing models, including temporary terms and special offers, discounts. In some cases, Nabu.kz may provide Users with individual terms for the provision of services, including regarding cost, for the purposes of analysis or research, improving the quality of service, and developing the online resource. Such terms may be temporary and are not intended to restrict competition or create discriminatory conditions.